Support
Calm Machines: Vacuums
Email info@lionsnorth.com and a person will read it. There is no ticket system and no bot. Please say which device you are using and what happened.
Common questions
My child cannot get out of a room.
A room finishes when the floor is completely clean. If a patch will not clear, drive the machine straight over it a second time; the machine sweeps a rectangle in front of itself, so a pile at the very edge of the floor sometimes needs one more pass. If a room still will not finish, email us with the room name and we will fix it.
There is no sound.
Check the speaker button in the top corner of every screen, then the device's own volume and silent switch. The app makes all of its sound itself and needs no network or headphones.
How do I turn things off?
Everything a child can change is in the Workshop, and nothing is locked. Sound is the button in the corner of every screen. Which extras appear in a room, such as toys or flies, is under Extras in the Workshop.
Is there anything my child can buy?
No. There are no in-app purchases, no points, no currency and no advertising. The app is bought once and everything in it is available from the first launch.
Does it need the internet?
No. The app makes no network requests at all and works fully offline.
How do I delete what it saved?
Delete the app. Everything it stored goes with it. There is no account, so there is nothing to sign out of.
Schools, clinics and therapy practices
Volume purchasing runs through Apple School Manager and Apple Business Manager. Email info@lionsnorth.com and we will point you at the right place.
Privacy
The app collects no data. The full policy is at calmmachines.com/privacy.